Question 1

What is Flonatix?

Accepted Answer

Flonatix blends flora with fanatic. The x represents inclusivity. We create slow-crafted skincare inspired by Pacific and tropical Asian botanicals, made for oily, combination, and real-world skin.

Question 2

Is Flonatix LGBTQIA+ owned?

Accepted Answer

Yes. Flonatix is proudly queer and AANHPI (Asian American, Native Hawaiian, and Pacific Islander) owned and founded. Community is at the center of everything we build.

Question 3

What is Skin Crashout?

Accepted Answer

Skin Crashout describes a state where skin becomes overwhelmed from excessive actives, treatments, or frequent routine changes, often resulting in irritation, dehydration, or unpredictability. Flonatix products are designed to support skin once it is ready to recover and return to balance.

Question 4

Where can I buy Flonatix?

Accepted Answer

You can shop directly at flonatix.com. Flonatix is also available at LGBTQ Outpost, a queer-owned marketplace where every purchase funds independent LGBTQ+ journalism. More retail partners coming soon.

Question 5

Where does Flonatix ship?

Accepted Answer

We currently ship within the United States, including Hawaii and Alaska. If you would like us to ship to your country in the future, email us or message us on Instagram at @flonatix.

Question 6

Are Flonatix products cruelty-free?

Accepted Answer

Yes. Flonatix is Leaping Bunny certified, meaning our products and ingredients are independently verified to be cruelty-free and not tested on animals at any stage of development. Certification can be verified at leapingbunny.org/brand/flonatix.

Question 7

Are Flonatix products vegan?

Accepted Answer

Our formulas contain no animal-derived ingredients. We are not officially vegan-certified yet; certification takes time and resources and we are actively working toward it. The full ingredient list is available on each product page.

Question 8

Is Flonatix a clean beauty brand?

Accepted Answer

Yes. We formulate Flonatix using ingredient guidelines that align with the clean beauty standards used by major clean beauty retailers. We are not officially third-party certified clean yet; once we enter additional retail partnerships, we will pursue formal certification.

Question 9

Is Glow Up Genius fragrance-free?

Accepted Answer

There is no added fragrance in Glow Up Genius. Any subtle scent comes naturally from the ingredients themselves.

Question 10

Is Flonatix safe for sensitive skin?

Accepted Answer

Our formulas are designed to be gentle and lightweight. We recommend patch testing before full use, especially if your skin is currently reactive or in a healing phase.

Question 11

Is Glow Up Genius a barrier-repair or recovery cream?

Accepted Answer

Glow Up Genius is a barrier-supporting daily moisturizer, not a medical recovery or rescue balm. It contains gentle actives like niacinamide to support skin balance and refinement. It is designed for skin that feels stable and balanced, not for treating active irritation, over-exfoliation, or recovery from prescription treatments. If your skin is currently reactive, we recommend a dedicated barrier-repair product first.

Question 12

What is the Flonatix return policy?

Accepted Answer

We stand behind every jar with our First Jar Promise. If your first Glow Up Genius purchase is not right for your skin, email hello@flonatix.com within 30 days of delivery and we will make it right with a replacement or store credit; no need to ship anything back. The promise applies to your first purchase of a Flonatix skincare product, one jar per customer. Merch items are final sale.

Question 13

How long does Flonatix shipping take?

Accepted Answer

Orders ship within 1 to 3 business days. Delivery usually takes 3 to 7 business days depending on your location and carrier volume.

Question 14

Has Flonatix received any recognition?

Accepted Answer

Flonatix is a 2026 Beauty Independent Beacon Awards nominee in the Inclusivity Champion category, has been featured in BeautyMatter and LGBTQ Nation, is carried by LGBTQ Outpost, and is Leaping Bunny certified for cruelty-free formulation.

Question 15

Does Flonatix offer gift cards?

Accepted Answer

Yes. Digital gift cards are available and delivered instantly by email.

Question 16

Does Flonatix have a creator or affiliate program?

Accepted Answer

Yes. We work with a small, values-aligned group of creators through Shopify Collabs. Reach out via the contact page on flonatix.com or on Instagram at @flonatix.

Question 17

How can I contact Flonatix?

Accepted Answer

Visit the contact page at flonatix.com or message us on Instagram at @flonatix. We reply as soon as we can.

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